Shipping Timeline

Items listed as “In Stock” are typically expected to ship within one to two business days (not including weekends or holidays) of processing your order. Thus, weekends, holidays, special promotions, and other factors may delay shipment of some orders.

 

Shipping Options & Rates

For items not marked Oversized you will be prompted to choose between the standard ground shipment or an expedited shipment level of service. Shipping and handling charges are presented in your cart during checkout based upon the level of shipping service you select.  Promotional rates, such as “Free Shipping,” only apply to standard ground shipping and handling charges for qualifying orders and shipping destinations.  Items marked for Oversized delivery are not available for delivery to Alaska and Hawaii and will incur additional shipping surcharges as displayed during checkout.

*  Our Ground service is delivered via either FedEx or UPS and has an estimated delivery between two to six business days from the date of shipment.

* Our Expedited service is delivered via FedEx or UPS and has an estimated delivery between one to three business days from the date of shipment.

* Our Oversized service is delivered via FedEx or UPS and has an estimated delivery between five to seven business days from the date of shipment.

* Due to impacts on their infrastructure (and/or weather related issues) FedEx and UPS are currently unable to guarantee delivery schedules at all service levels. We apologize for any inconvenience.

At this time we do not ship to PO Boxes.

Our shipping and handling charges take into consideration typical costs associated with processing orders, handling and packaging products, and delivering them. Due to the variable nature of such costs and the flat rate (or stepped rate) nature of our charges, in certain instances our actual costs for a particular order may vary from the shipping and handling charges applied to your order.

 

Our Return Policy

We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us.

 

Refunds

We apply refunds to the tender with which returned items were purchased.